Application Management Services

Our AMS services helps organization to outsource their day-to-day SAP applications, functional, technical and support services. This improve application performance and achieve better business results in business optimization and innovation and cost effective.
Contact us to learn more about our AMS services
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Overview

IVL’s Application Management Services (AMS) deliver significant value by controlling, optimizing, and transforming your application portfolio through enhanced service-level agreements. Under the AMS umbrella, IVL offers comprehensive Business, Technical, and Project Support to ensure seamless operations and continuous improvement. Our team of skilled development architects, project managers, and developers collaborates closely with you to design and maintain high-quality, customized solutions. We help evolve your IT infrastructure into a tailored business process platform that meets the unique demands of business needs across diverse markets: North America, Middle Eastern, European, and Asia-Pacific landscapes

AMS includes

  • Monitoring and Proactive Maintenance: Functional and technical support to ensure smooth operations
  • RICEF Development: Custom reports, interfaces, conversions, enhancements, and forms tailored to your needs.
  • Implementation & Integration: Seamless integration of SAP systems with existing applications.
  • Testing & Help Desk Services: Comprehensive testing support and 24/7 assistance for user queries.
  • Application Monitoring & BASIS Support: End-to-end monitoring with expert BASIS administration.
  • Business Continuity Services: Reliable backup and recovery solutions for applications and interfaces.

Major Challenges faced by your business

  • Lack of expertise
  • Limited scalability
  • Difficulty with upgrades
  • Limited support
  • High maintenance cost
  • Limited customization

Why IVL

We align optimal sized team, optimal metrics and optimal execution models to deliver value through Innovation to specific business challenges.
Our agile operating model quickly adapts to changing needs of the customers, which in turn provides confidence to the business to scale up without being concerned about adequate back end support. IVL’s knowledge management suite backed by proprietary tools and accelerators helps deliver fast and innovative solutions.
Through our unique delivery model, service levels and IP based solutions, clients can optimize efficiencies and reduce costs by X%. The integration services include application to application integration services by using SAP NetWeaver® components such as SAP Enterprise Portal, SAP Exchange Infrastructure and SAP Composite Application Framework.
For many decades we’ve helped clients in almost all industry verticals reduce operational expenditure, point out opportunities for optimization and recommended areas of improvement resulting in continuous service improvement.

Key Features

  • Business Support

    Help desk
    User support
    Troubleshoot &Resolve
    Minor Enhancement & Customization
    Additional Development
    User Training

  • Technical Support

    Help desk
    Hardware Performance
    Application System
    Administration
    Patches & fixes Management
    User Profile Management
    Batch Scheduling and Monitoring

  • Project Support

    Upgrades
    Data Archiving
    Business Application Enabling
    Integration with new Application
    Implementation of new dimension products
    Performance Tuning and Optimization

AMS Process Flow