Application Management Services

Our AMS services helps organization to outsource their day-to-day SAP applications, functional, technical and support services. This improve application performance and achieve better business results in business optimization and innovation and cost effective.
Contact us to learn more about our AMS services
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Overview

IVLs Application Management Services provide value adds by controlling, optimizing & transforming the application portfolio thru Service Level agreement improvement. IVL provides Business, Technical and Project Support under the Application Management Services umbrella Our development architects, project managers, and developers will help you create and support high-quality, individualized solutions and ultimately evolve your IT infrastructure into your custom business process platform.

AMS includes

Monitoring, proactive maintenance & support (functional/ technical). RICEF development, implementation, integration, testing, and help desk services. It also includes application monitoring, BASIS support, as well as business continuity services like back-up & recovery of applications and interfaces.

Major Challenges faced by your business

  • Lack of expertise
  • Limited scalability
  • Difficulty with upgrades
  • Limited support
  • High maintenance cost
  • Limited customization

Why IVL

We align optimal sized team, optimal metrics and optimal execution models to deliver value through Innovation to specific business challenges.
Our agile operating model quickly adapts to changing needs of the customers, which in turn provides confidence to the business to scale up without being concerned about adequate back end support. IVL’s knowledge management suite backed by proprietary tools and accelerators helps deliver fast and innovative solutions.
Through our unique delivery model, service levels and IP based solutions, clients can optimize efficiencies and reduce costs by X%. The integration services include application to application integration services by using SAP NetWeaver® components such as SAP Enterprise Portal, SAP Exchange Infrastructure and SAP Composite Application Framework.
For many decades we’ve helped clients in almost all industry verticals reduce operational expenditure, point out opportunities for optimization and recommended areas of improvement resulting in continuous service improvement.

Key Features

  • Business Support

    Help desk
    User support
    Troubleshoot &Resolve
    Minor Enhancement & Customization
    Additional Development
    User Training

  • Technical Support

    Help desk
    Hardware Performance
    Application System
    Administration
    Patches & fixes Management
    User Profile Management
    Batch Scheduling and Monitoring

  • Project Support

    Upgrades
    Data Archiving
    Business Application Enabling
    Integration with new Application
    Implementation of new dimension products
    Performance Tuning and Optimization

AMS Process Flow