AMS – Innoval Digital Solutions Pvt Ltd https://www.ivldsp.com Value delivered thro innovations Fri, 03 May 2024 08:33:06 +0000 en-GB hourly 1 https://wordpress.org/?v=4.4 What are Application Management Services (AMS) and Why Are They Important for Businesses? https://www.ivldsp.com/blog/what-are-application-management-services-ams-and-why-are-they-important-for-businesses/ Mon, 22 May 2023 08:53:19 +0000 https://www.ivldsp.com/?p=12867 In today’s technology-driven world, businesses rely heavily on software applications to carry out their day-to-day operations. However, managing and maintaining these applications can be a daunting task, especially for organizations that lack the necessary resources, expertise, and infrastructure. This is where Application Management Services (AMS) come in. AMS is a comprehensive approach to managing and maintaining software applications throughout their lifecycle, from development to retirement. In this blog post, we will discuss everything you need to know about AMS and why it is important for businesses.

What are Application Management Services (AMS)?

Application Management Services (AMS) refers to the process of outsourcing the day-to-day management and maintenance of software applications to a third-party service provider. AMS services include a range of activities such as application development, testing, deployment, monitoring, and maintenance. AMS providers offer businesses access to a team of experts with extensive knowledge and experience in managing various applications, including SAP, Oracle, and Microsoft applications.

Enhance Application Performance

One of the most significant benefits of AMS is the ability to enhance application performance. AMS providers have the necessary expertise to optimize applications to ensure they run smoothly and efficiently. They also use advanced tools and techniques to monitor and detect issues that may affect application performance. This leads to improved end-user experience and increased productivity.

Achieve Better Business Outcomes

AMS services help businesses achieve better business outcomes by providing them with the necessary support and resources to optimize their applications. This includes implementing new features and functionalities, improving application performance, and reducing downtime. With better application performance, businesses can deliver better products and services, resulting in increased customer satisfaction and loyalty.

Cost-Effective Solution

Outsourcing application management services is a cost-effective solution for businesses, especially those that lack the necessary resources to manage their applications in-house. With AMS, businesses can save on the costs of hiring and training IT staff, purchasing hardware and software, and maintaining infrastructure. They also have access to a team of experts who can provide support and guidance as needed.

Focus on Core Business Functions

By outsourcing application management services, businesses can focus on their core business functions and leave the technical aspects to the experts. This allows them to concentrate on growing their business, improving customer service, and developing new products and services. It also ensures that their applications are up-to-date and running smoothly, without having to divert resources from other critical areas.

IVL’s AMS Services

IVL offers a comprehensive range of AMS services designed to help businesses optimize their SAP applications and achieve better business outcomes. IVL’s AMS services include:

Application Management

IVL provides end-to-end application management services, including the development, testing, deployment, and maintenance of SAP applications. This ensures that businesses can focus on their core competencies while IVL takes care of the technical aspects.

Functional and Technical Support

IVL’s functional and technical support services ensure that businesses have access to the necessary support and resources to keep their SAP applications running smoothly. This includes troubleshooting, bug fixes, and enhancements.

System Monitoring

IVL’s system monitoring services ensure that SAP applications are constantly monitored and optimized to ensure maximum performance. This includes identifying and resolving issues before they affect application performance.

Application Innovation

IVL’s application innovation services help businesses stay ahead of the curve by providing them with access to cutting-edge technologies and innovative solutions. IVL’s team of experts works closely with businesses to understand their unique needs and challenges, and then develops customized solutions to help them achieve their goals. This includes leveraging emerging technologies such as cloud computing, artificial intelligence (AI), machine learning, and the Internet of Things (IoT) to enhance application performance and optimize business processes.

IVL’s AMS services are designed to help businesses achieve their goals in a cost-effective manner. By outsourcing their SAP application management to IVL, businesses can reduce their operational costs, increase productivity, and focus on their core competencies. IVL’s team of experts has extensive experience in managing SAP applications, and they are committed to providing businesses with the support and guidance they need to succeed.

In today’s fast-paced business environment, organizations need to be agile, flexible, and efficient. This requires them to have the necessary resources, expertise, and infrastructure to manage their software applications effectively. However, managing and maintaining these applications can be a daunting task, especially for organizations that lack the necessary resources and expertise. This is where Application Management Services (AMS) come in.

IVL’s AMS services offer businesses access to a comprehensive range of services designed to help them optimize their SAP applications and achieve their goals. IVL’s team of experts has extensive experience in managing SAP applications, and they are committed to providing businesses with the support and guidance they need to succeed. By outsourcing their SAP application management to IVL, businesses can reduce their operational costs, increase productivity, and focus on their core competencies.

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Manage your SAP application services in cost effective manner https://www.ivldsp.com/blog/ams/manage-your-sap-application-services-in-cost-effective-manner/ Mon, 27 Apr 2020 05:45:50 +0000 https://www.ivldsp.com/?p=8996

The success of any SAP implementation is highly dependent on the Application Management Services and the kind of support provided by competent partners. It is important to take necessary steps to apprehend the benefits of SAP investments, deliver true value and reduce total cost of ownership (TCO) by bringing down the cost with advance end user gratification to get enhanced business results.

Business Challenges

Today most organizations are struggling to maximize their return on IT investments as application support costs are taking up 60 – 70% of their IT budgets, limiting investments for new initiatives that can help meet business needs. The end user dissatisfaction and lack of application portfolio adoption further causes IT organizations to be continuously doing a catch up with business demands. All the above factors are resulting in an ever increasing gap between the required ITinvestments and business demands.

How IVL can help

IVL lean and accelerated Application Management Services (AMS) approach focuses on reducing cost and increasing efficiency. We will help in managing, innovating and transforming your application portfolio while substantially reducing the application maintenance costs by 20 to 30% or more. Improving service levels and user satisfaction and thereby giving organizations an opportunity to meet business demands. By reducing costs and introducing operational excellence, IVL AMS offerings can help you transform your IT organization, allowing you to focus on new projects. An embedded continuous improvement program will continue to drive down operating expenses over time helping you to undertake additional business aligned strategic initiatives.
IVL, as a leader among SAP application management service providers our AMS supports a round-the-clock operation with functional and technical expertise leveraging an efficient on-shore and off-shore delivery model. This right-shore model improves the SAP solution-based landscapes and ensures uninterrupted business operations and continuous productivity improvement in your organization in a cost effective manner.

IVL Value Proposition
  • SAP certified application support experts
  • Right shore delivery model to keep the support costs predictable and transparent
  • Reduced risk, reliable and sustainable operations
  • Automated application testing procedures
  • Proactive approach in issue identification and resolution
  • Agile dashboards for management reporting
  • Lowered Total Cost of Ownership (TCO)
  • Continuous improvement with IVL innovation and transformation
  • Agility and flexibility to scale in order to align with changing business environments
  • Unmatched expertise that suits medium to large enterprises equally
  • Allows IVL customer to focus on their core competencies
IVL Support Ticket Handling Mechanism
IVL Capabilities

With our application services, a team of SAP experts proactively detects and fixes potential problems, immediately responds to incidents, handles software maintenance and help drive continuous improvements across your solution landscape such as SAP ECC, SAP on HANA (SOH) and SAP S/4HANA

    • Consulting
    • Change Management
    • Business Process Engineering
    • IT Governance
    • Implementations
    • Rollouts
    • Upgrades
    • Application Management Services
    • Support Services
    • Enhancements
    • Support Desk
    • Performance Tuning
    • Remote application Management
Service Offerings
  • Continuously monitor the health of your SAP on-premise, cloud and hybrid applications
  • Get immediate response to events, trends and developing situations and fast remediation
  • Use automated systems to proactively detect and fix problems and alert experts
  • Prevent incidents that could negatively impact productivity, customer loyalty or your bottom line
  • Access a highly skilled team of consultants with deep solution knowledge and expertise
  • Receive quantifiable insights into improvement potential for your systems and processes
  • Improve Application Lifecycle Management (ALM) – from application deployment to modernization
  • Supports end-to-end Classic SAP ERP and S/4HANA System.
  • ABAP Development -Workflow, Reports, Interfaces, Conversions
  • Enhancements and Forms for new requirements.
  • Application Support, BASIS, GRC, and Security support
  • Service Request Execution, Application Administration
  • Release Management, Rollouts, upgrades, extensions and migrations
IVL Differentiators
  • Domain Expertise: Consultants within-depth domain expertise and experience in respective areas
  • Responsiveness: Quick and dynamic response to tickets using automated and managed ticketing tool
  • Easiness: Connect our experts working with a sense of urgency and ownership
  • Proactive Approach: Identifying and resolving issues proactively
  • SAP CoEs: Continuous improvement on all domains under IVL CoEs
  • Resourcefulness: Comprehensive solutions and in line with future goals and directions
  • Quality and Consistency: Achieved by adopting both industry / business specific and SAP Best practices
  • Reduce Total Cost of Ownership: Allows continuous process improvement and cost optimization
  • Flexible Resourcing Model: Balanced onshore / offshore delivery model for SAP application services
  • Robust KT Mechanism: Ensures a seamless knowledge transition to new consultants on-boarded

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About the Author

Manesh M S

Head SAP Enterprise Services (IVL) Responsible for SAP end to end implementations, rollouts, upgrades, migrations, integrations, and AMS. SAP certified professional with 20 years of experience on various industry verticals as a solution architect.

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