Client Overview
- One of the largest Primary School Stationery manufacturing company in Mumbai, India. Established in 1958
- State-of-the-art manufacturing units daily produce 5.6 million pencils, 1.2 million sharpeners, 2.3 million erasers, 0.16 million scales and 0.30 million pens
Challenges Involved
- Client’s SAP landscapes were heavily customized to the client’s business environment for different locations, maintaining this infrastructure was a challenging task
- Ensuring high availability and performance of these systems was a critical necessity, due to the high dependency of the organization on these applications for running day to day operations
- Client’s SAP systems landscape consisting of SAP ECC 6.0 with DB2 9.5 running on AIX 6.1
- The client has a failover cluster both local and geographical. The SAP CI and DB runs on two cluster nodes and in any case of a node crash, the alternate node takes over
- In case of the whole system crash, the geographical cluster (DR node) takes over
Innoval Solutions
- Level 2 and Level 3 support for operational or system failures
- 24 x 6 support for critical production issues
- SLA-based services with defined response and resolution time
- Preventive maintenance / pro-active application monitoring and performance tuning
- Full system analysis and sending early watch report once in a month Correcting measures based on the early watch reports
- SAP Basis system administration and security administration
Business Benefits
- Quick issue resolution due to streamlined process of handling support calls
- Improved scalability due to consistent efforts of our experts who constantly make recommendations and apply fixes.
- Overall production performance increased by 50% after tuning of SAP R/3 memory and Database
- Reduced administration and maintenance cost due to offshoring